Key Performance Indicators
Key performance indicators are a useful method to bench mark progress. DB Construction used the following KPI’s for the period April 2010 to March2011. The measures will change slightly for the 2011 – 2012 year so as to reflect the progressive nature of our business.
Complaints |
Responsibility |
April-June |
Jul-Sep |
Oct-Dec |
Jan-Mar |
Yr End |
|
Complete 95% of works without non conformities being raised by clients every year. |
CM | 89% | 100% | 100% | ||
|
Complete 95% of work without general complaints from the public every year. |
MD & QSHE | 100% | 100% | 100% | ||
| If the above are achieved four out of four quarters look to increase this by 1% year on year. | MRT | x | √ | √ |
Completion Time & TenderingSuccesses |
Responsibility |
April-June |
Jul-Sep |
Oct-Dec |
Jan-Mar |
Yr End |
|
Complete 95% of projects on time and if not before and to the clients specifications. Completion time is on DB-0022. |
CM & MD |
100% 4/4 |
80% 8/10 |
75% 3/4 |
|
|
|
Number of PQQ's applied for against number of PQQs received. |
CM & MD |
100% 1/1 |
71% 5/7 |
100% 2/2 |
||
|
Number of ITT's received against number fully returned with quality and cost. |
CM & MD |
83% 10/12 |
81% 13/16 |
50% 6/12 |
||
|
Number of returned ITT's to ITT's won. |
CM & MD |
20% 2/10 |
0% 0/13 |
33% 2/6 |
||
|
Rolling averaging ratio of how many ITT's to each job won. |
CM & MD |
1/5 |
1/11.5 |
1/7.25 |
Training Levels |
Responsibility |
April-June |
Jul-Sep |
Oct-Dec |
Jan-Mar |
Yr End |
|
Raise staff skill levels in CSCS NVQ2 in General Operatives. Aim is 85% of site staff by July 2010, cited on DB-0033. Keep this figure above 85% through the year. |
QSHE | 85% | 94% | 94% | ||
|
Have site staff pass CSCS H&S touch screen within 3 months of joining DB. Carry a minimum of 85% CSCS - in line with DB's Gold CSCS accreditation. |
QSHE | 100% | 100% | 100% | ||
| Raise staff skill levels to to CPCS NVQ2 in machine operatives 50% of site by November 2009, cited on DB-0033. | QSHE | 60% | 88% | 88% | ||
| Become 1400 registered by July 2009, and keep accreditation through auditing. | QSHE | √ | √ | √ | ||
| Become 9001 registered by July 2009 and keep accreditation through auditing. | QSHE | √ | √ | √ | ||
| Become Investors in People certified and conduct job chats within 12 months. | QSHE | √ | √ | √ |
Client Satisfaction Levels |
Responsibility |
April-June |
Jul-Sep |
Oct-Dec |
Jan-Mar |
Yr End |
|
Have 80% of jobs completed with a client satisfaction form DB-0022. |
MD & CM |
80% 4/5 |
83% 10/12 |
80% 4/5 |
|
|
|
Have 95% of client responses falling in the "satisfied" or "very satisfied" categories on the DB-0022. |
MD & CM |
100% 4/4 |
100% 7/7 |
100% 4/4 |
|
|
| Have 95% of clients being "likely" to use the company again on DB-0022. | MD & CM |
100% 4/4 |
100% 7/7 |
100% 4/4 |
|
|
Environmental |
Responsibility |
April-June |
Jul-Sep |
Oct-Dec |
Jan-Mar |
Yr End |
|
Complete 95% of projects with no environmental complaints or incidents, including noise, air, water & ground pollution. To ensure that the above target is met, DB Construction will endeavour to complete the following objectives. |
QSHE |
100% 0/9 |
100% 0/29 |
100% 0/15 |
||
|
Conduct a minimum of 20 onsite inspections a year. |
QSHE | 4 | 16 | 3 | ||
| Ensure that a minimum of 50% of projects are inspected every year. | QSHE | 80% | 50% | 60% | ||
| Aim for a 70% recycling rate for all wastes coming from operational sites. | QSHE | 81% | 84% | |||
| Work towards a zero tolerance of non compliance with applicable legal requirements, including ensuring all main contractors are meeting our competency DB-0027. | QSHE | 100% | 100% | 100% |
Our Accreditations
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J's Hospice
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KPI's
Having delivered hundreds of diverse schemes in 2010-2011 we measured the quality of delivery for every project and are proud of our performance. See how we scored for yourself. More…
Carbon Neutral
As a sign of our commitment to the environment DB Construction in conjunction with Carbon Earth will be presenting each of our clients who would like them with tree planting certificates, on successful project completion. The certificate shows exactly how DB Construction has off set the carbon emissions generated on the project on behalf of our client, including what type of trees have been planted and their exact GPS location. More......